Terms of service
Company Info
This website is owned and operated by World of Clogs Limited. Registered in the United Kingdom under Company no.06815183.
Registered Office: Unit 66, Oak Field Road, Three Legged Cross, Wimborne, BH21 6FE, UK.Our head office can be contacted Monday–Friday 9.00am–1.00pm GMT on UK landline: +44 (0)333 800 2564. Please note we cannot offer customer support on this line; this is available through our Contact Us page.
Any references to 'World of Clogs', 'World of Clogs Ltd.', 'us', 'the company', 'the business', 'the website' on this page and within the wider website are all taken to mean 'World of Clogs Ltd.'
We are at all times commited to your satisfaction and endeavour to provide an exceptional service from the ordering of goods to 90 days after receipt. We would like to hear from you if you have any problems, questions, queries, suggestions or comments, as we are always looking for ways to improve our service.
If you feel you have received poor service, we encourage you not to be silent! Please let us know and we will do our absolute best to resolve the situation and ensure it does not happen again.
Deliveries
Please read our Shipping Policy.
Guarantees
World of Clogs guarantee all items for 90 days after delivery. We will repair or replace any items that develop a fault within this timeframe. This guarantee covers things such as seam and thread breakage, fabric distortion and perishment. The guarantee does not cover general wear and tear, accidental or intentional damage such as tears, rips, cuts or stains.
Our guarantee is in addition to your statutory rights.
Klarna
We have a cooperation with Klarna. We therefore offer Klarna's payment methods to our customers at the checkout, which include credit options. You may be asked to accept separate terms from Klarna in addition to our own terms if you choose this option.
Privacy Policy
Please read our Privacy Policy.
Product Reviews
Customers are free to leave a company or product review with our chosen reviews provider, or any other third party provider. World of Clogs does not have the ability to add, edit or censor reviews, but it does reserve the right to appeal against false or innacurate reviews that it can support with evidence.
Promotions
World of Clogs reserves the right to set, change or remove any level of discount related to promotions at any time without prior notice. This could be on a website or account level basis.
Returns
Our returns procedure can be found on our Returns Page.
Please read our Refund Policy.
Subscriptions
Subscriptions are a contract between you (the customer) and World of Clogs Ltd. Although binding on both parties, World of Clogs reserves the right to prematurely cancel any contract due to abuse or mis-use.
Please read our Subscription Policy.
Taxes
UK VAT is charged on VAT-applicable items at the standard VAT rate for orders shipped within the UK. For orders placed outside of the UK, UK taxes will be deducted and the relevant taxes for your region will be applied. This may extend to include Import Duties and Import Taxes, all of which will be displayed at checkout.
We unfortunately have no control over the way these taxes or charges are made, and cannot avoid or reclaim any of these costs on your behalf.